Topic

SaaS

SaaS as a business model and engineering culture, with attention to the 2003-2010 cohort that wrote the playbook for everyone after.

From the archive

1 post

2008-07-23

Lame Platforms or 'Lock In', Pick One

Original July 2008 essay arguing that platform lock-in is the price of innovation, written from inside Salesforce in response to Marc Canter's force.com criticism. Republished with a 2026 retrospective on AppExchange, Slack, and the agentic-AI consolidation of the Salesforce platform.